Blink Logic for Customer Service

Providing quality and timely customer service is central to winning and retaining satisfied and successful customers. In order to achieve this, the customer service organization needs ready access to the critical information relating to each customer‚ including such things as the number of and dates of contacts, description of the issues, actions taken, time to resolution, outstanding issues, etc. With this type of information, the customer service organization can not only enhance service to individual customers, it can help to identify patterns, issues, anomalies, and ways in which to provide better and more efficient service. This information can help organizations to proactively address problem areas, prioritize services requests, and better align resources with customer needs.

Blink Logic delivers actionable insight into metrics that have direct influence on an organization‘s performance and customer relationships. By offering a set of intuitive and collaborative monitoring and analysis tools, Blink Logic can drive responsive customer service and can bring excellence to the customer experience. With Blink Logic you can:

• Increase responsiveness to customers
• Improve the customer experience
• Track customer issues
• Discover patterns and root causes of customer issues
• Prioritize service efforts
• Monitor performance at-a-glance
• Measure progress towards company goals
• Integrate non-quantitative knowledge and information directly with the data
• Share views and insights with colleagues
• Answer ad-hoc questions yourself

Customer Success
Lagan, a leading provider of CRM and call center applications for the public sector, uses Blink Logic as the front-end dashboarding and analysis solution for its customer service management application. Major customers, such as: Transport for London, City of San Francisco, Los Angeles County, City of New Orleans, City of Berkeley, City of Hartford and the City of Rochester all employ Blink Logic to service their local residents.